Refund policy
Refund & Return Policy
HeyBuyer Customer Promise
At HeyBuyer, we are committed to offering quality products and a refined shopping experience. To maintain transparency and ensure fairness for all our customers, we kindly request you to review the policy below carefully.
Return Policy
Returns are accepted within 10 days from the date of delivery.
Requests raised after this period will unfortunately not be eligible for return, refund, or replacement.
Mandatory Unboxing Video
To ensure authenticity and smooth resolution, a clear unboxing video is mandatory for all return, refund, or replacement requests.
The video must:
✓ Be one continuous recording (no edits or cuts)
✓ Clearly display the shipping label
✓ Show all sides of the sealed package
✓ Capture the product being opened only after packaging verification
⚠ Requests submitted without a valid unboxing video cannot be processed.
Eligibility for Returns
To qualify for a return:
✓ The item must be unused and unaltered
✓ The item must be in the same condition as delivered
✓ The item must be returned in its original packaging
✓ Proof of purchase is required
ⓘ Please do not ship any item back unless instructed by our support team.
Non-Returnable Items
The following items are not eligible for return:
✖ Gift cards
✖ Digital or downloadable products
✖ Selected health and personal care items (as specified on the product page)
Refund Policy
Once your return is received and inspected:
✓ You will be notified via email regarding approval or rejection
✓ Approved refunds are processed to the original payment method
✓ Processing time is up to 5 working days
Delayed or Missing Refunds
If a refund has not yet reflected:
• Please recheck your bank or UPI account
• Contact your payment provider, as processing times may vary
Sale & Promotional Items
✖ Products purchased during sales, promotions, or special offers are non-refundable.
Replacement Policy
Eligible Cases (No Additional Charges)
Replacements are offered in the following cases:
✓ Product received is damaged
✓ Product is defective or non-functional
✓ Incorrect product delivered due to our error
Preference-Based Replacement
We understand that you may occasionally wish to request a replacement that does not fall under the standard eligibility criteria, such as:
• Colour preference change
• Design or variant change
• Personal preference concerns
In such cases, we will still be happy to arrange a replacement for you, subject to:
✓ The product being unused and in original condition
✓ Replacement being subject to availability
✓ Additional shipping charges, which will be communicated and must be paid in advance
ⓘ Preference-based replacements are provided as a customer convenience and are not covered under free replacement terms.
Get In Touch
• Mon–Sat | 11:00 AM – 5:00 PM
• Usual response time: 12–24 hours
Gift Orders
• If the item was marked as a gift at checkout, an equivalent gift credit will be issued after return approval
• If not marked as a gift, the refund will be processed to the original purchaser
Shipping & Returns
• In some cases, we will arrange a return pickup from your location; in other cases, customers may be required to self-ship the product, depending on location, product size, and logistics feasibility
✖ Shipping charges are non-refundable
✖ Return shipping fees may be deducted from the refund amount
ⓘ For orders valued above ₹4,000, we strongly recommend using a trackable courier service.
Quick Answers
Frequently Asked Questions
What is the return window?
Returns can be requested within 10 days of delivery.
Is the unboxing video mandatory?
Yes. All claims require a valid, uninterrupted unboxing video.
Can I exchange an item for another colour or design?
Yes. Preference-based replacements are possible; however, additional shipping charges will apply.
How long do refunds take?
Approved refunds are processed within 5 working days.
Who bears the return shipping cost?
Return shipping is borne by the customer.
How can I contact customer support?
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