Shipping policy
Shipping Policy
Fast, Tracked & Insured Delivery
At HeyBuyer, we work hard to make sure every order is shipped quickly and reaches you safely. Below you'll find everything you need to know about delivery, tracking, and what to do if something goes wrong.
When Will I Receive My Order?
Orders are shipped directly from our warehouses, and our team works to get your order to you as quickly as possible.
✓ Estimated delivery time: 3–8 business days
✓ Shipped directly from our warehouses
✓ Priority handling for faster dispatch
ⓘ Due to the popularity of our offers, please allow the full estimated time window for arrival.
Can I Track My Order?
Yes! Every order comes with full tracking so you always know where your package is.
✓ AWB number sent within 24 hours of placing your order
✓ Track your order easily on our Tracking Page using the AWB number
✓ Real-time status updates throughout the delivery journey
Will My Order Arrive in Multiple Packages?
No. Every item from your order will arrive together in a single, secure package.
✓ All items packed together in one shipment
✓ Proper, secure, and tamper-proof packaging
✓ Easy unboxing experience
What If My Order Gets Stuck or Lost?
All our orders are sent with insured shipping and handling. While postal delays are out of our control, we've got you covered if something goes wrong.
If your order is stuck, returned, or lost:
✓ We'll arrange a new shipment with priority dispatch
✓ Full tracking provided on the replacement
✓ Quicker shipping where possible to make up for the delay
⚠ Please refer to our Refund & Return Policy for situations where shipping-related refunds may apply.
We're Here to Help
Need More Help?
For any further help, our team is ready to assist you right away.
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